Conditions générales

General conditions

Article 1: Definitions
1.1 The agent
The person or company which advises and mediates between the student and the service provider in order to form an agreement. In this case: Lingua BV, also referred to as Linguaschools.
1.2 Service provider
The language school with whom the student reaches an agreement. The service provider is responsible for the execution of the agreement.
1.3 Student
This can be the student or the person or company (such as an agency) who represents the student.

Article 2: Agreement and enrolment
2.1 Unless mentioned or agreed otherwise, the agreement is valid after the student has completed the enrolment form on Linguaschools website and has completed at least the (non-refundable) deposit, also called ‘down payment’
2.2 For enrolments made within 14 days prior to the start of the course, the student is obliged to verify the course and accommodation availability by contacting Linguaschools. Only when Linguaschools confirms the availability the agreement is valid.
2.3 The agreement and general conditions are subject to the Dutch law. Any dispute will be settled in a Dutch court of law.

Article 3:  Payment
3.1 Unless mentioned or agreed otherwise, the student is obliged to pay the total sum to the school on the first course day, before the course start. The remaining sum is the total sum minus the down payment as mentioned in article 2.1.
3.1a The total sum consists of the costs of the course, accommodation and any other extra services or fees.
3.1b The total sum communicated is considered to be the price per person, unless otherwise indicated. 
3.1c The total sum is based on the prices, values, rates and taxes as known to Linguaschools on the day of enrolment.
3.2 When making a payment by bank transfer, the student is obliged to pay the total of fees charged by the bank. Only the net amount is regarded as the payment.
3.3 When the student choses to pay by bank card or credit card a surcharge might apply, to be paid by the student.
3.4 When the student makes a payment in a currency different than the school’s currency, a surcharge to cover costs for currency exchange might apply, which will be paid by the student.

Article 4: Language course, accommodation and activity program
4.1 On official holidays there will be no classes. Missed classes because of a holiday will not be made up for, but he school is free in her decision to deviate from this condition.
4.2 Unless stated otherwise, the minimum number of participants to confirm a group is 2. In case there are fewer students in a certain group, the school retains the right to reduce the number of hours proportionally.
4.3 Depending on the students’ volume and the classrooms availability the school retains the right to determine the timetable of the lessons and/or have classes take place in classrooms outside the school main building.
4.4 Course materials, examination fees, airport transfers, and the cost of activities and excursions are not included in the course price, except where specifically stated.
4.5 The student is obliged to follow the accommodation rules provided by the school and/or the landlord/landlady. These rules can contain not being allowed to bring over visitors.

Article 5: Documents 
5.1 The student is responsible for having the correct travel documents and arranging a sufficient insurance that covers costs for accidents, illness, loss of personal property, etc. Students are not covered for any illnesses, accidents, loss of personal property (neither at their accommodation nor in or out of the classroom). Neither the school nor the service provider can be held responsible.
5.2 In case the student need the letter of acceptance for his visa application, this letter can only be issued by the school if the enrolment form has been received and the total sum for the course and accommodation has been made in advance. In case this letter has to be sent by express mail, an extra fee will apply.
5.3 In case the visa application fails, Linguaschools will refund the total amount paid, as mentioned in article 3.1, to the student minus an administration fee of 250 EUR or 300 USD. This refund will only be done when the student meets the following requirements:
5.3a Linguaschools receives a written notice by the student of the failure of the visa application at least 14 days prior to the arrival date. If there is no accommodation reserved, the first day of the course is regarded to be the arrival date.
5.3b Linguaschools receives a copy of the official letter of visa denial from the embassy or consul where the student has applied.

Article 6: Cancellation and modification by the student 
6.1 Only a written notice of cancellation by the student is accepted as a cancellation. The date of cancellation is regarded to be the date on which the written notice was received by Linguaschools.
6.2 In case the agreement is cancelled by the student, the following rules apply:
6.2a In case of cancellation up to 28 days before the arrival date the student is entitled to a refund of 100% of the fee for the course, accommodation, airport transfer and special programme minus the deposit.
6.2b In case of cancellation from the 28th day (including day 28) up to 14 days before the arrival date the student is entitled to a refund of 100% the course, accommodation, airport transfer and special programme minus the sum of the deposit and the fee for 1 week of accommodation.
6.2c In case of cancellation from the 14th day before the arrival date: the student is entitled to a refund of 50% of the course, accommodation and special programme fee after deduction of the sum of the fee for the airport transfer, 1 week course, 1 week accommodation and 1 week special program. So in case the student has reserved for only 1 week, there is no refund.
6.2d In case of cancellation on the arrival date or later: the student is not entitled to a refund.
6.3 Modification of the reservation by the student such as, but not limited to, a postponement should be requested by written notice. In case of a modification request, the following rules apply:
6.3a Requests for modifications up to 28 days before the arrival date are subject to availability.
6.3b Requests for modifications from 28 days before the arrival date are generally not possible. In case of it being possible, an extra fee of 50 EUR will be charged.
6.3c The modification is only valid when confirmed by Linguaschools and when the student has paid the total sum as described in art. 3.
6.3d In case of a cancellation within 28 days after the date of modification, the initial arrival date is regarded to be the arrival date.
6.4 Apart from the cancellation fee, the student is obliged to pay all other fees than the course and accommodation fees.
6.5 If there is no accommodation reserved, the first day of the course is regarded to be the arrival date.
6.6 In case the total sum minus the refund is higher than the amount the student has paid, the student is obliged to pay the difference to Linguaschools within 14 days after the date of cancellation.

Article 7: Cancellation and modification by Linguaschools 
7.1 Only serious circumstances give Linguaschools the right to cancel or modify the agreement. This refers to circumstances, which can influence the quality or execution of the course and stay.
7.2 If Linguaschools cancels or modifies, it is obliged to communicate this, including a reasoning, to the student.

Article 8: Complaints and disputes
In case of a complaint or dispute by the student regarding any of the services offered, Linguaschools should be contacted immediately, or at least within 24 hours. Linguaschools takes full responsibility trying to resolve any complaint or dispute. In case the student is at the destination, the student should contact the local school secretary. If the school doesn’t resolve the complaints, the student is obliged to contact Linguaschools via telephone or email. If Linguaschools isn’t contacted within reasonable time by the student, Linguaschools cannot be held responsible after the course, when the student has returned.

Article 9: Age, late arrival or absence
9.1 Linguaschools’ language courses are for anyone with a minimum age of 16 years. For certain courses and at certain schools exceptions are made. In case of a booking by a minor, the registration form has to be completed with a signature by the parent or legal guardian. 
9.2 When the student arrives late or is absent on a day of the course, being justifiable or not, there will be no refund nor compensation with a free extension of the course.
9.3 In case of a serious disciplinary offence, repeated bad behavior or infringement of the law, the student will be expelled from the school and accommodation contracted through the school without the right to any refund. Any damages will be charged to the student.
9.4 A certificate of attendance and completion will be issued only to students who attend at least 80% of their classes.

Lingua BV is registered at the Chamber of Commerce in The Netherlands, registration no. 57695180